Frequently Asked Questions

Below is a list of our frequently asked questions. If you have any questions that are not answered below, please feel free to contact us.


How can I make a booking?

You can contact our reservation team on 03302 23 40 23 or email them at If you prefer you can also check availability and book online.

How do I find your office?

Our office is located at Studio A, Witan Studios, 300 Witan Gate West, Milton Keynes, MK9 1EJ. There are driving directions and a map available on our contact page.

Is parking provided?

Each of our apartments comes with one free allocated space. If you wish to park additional cars, there is plenty of street parking available close to our apartments. Unfortunately, we cannot offer additional allocated spaces for your stay due to a limited amount of availability.

Do you allow smoking in your apartments?

UK legislation does not allow smoking in serviced apartments. Therefore, we do not allow any smoking in our apartments. All guests must leave the building if they wish to smoke.

If any evidence of smoking is found in your apartment you will be fined £100 to cover the costs of specialist cleaning of the apartment.

Are pets allowed in your apartments?

Unfortunately, we do not allow pets under any circumstances to stay in our apartments.

Your Stay

A website I’m trying to access is blocked on the apartment broadband?

To protect our guests and the company, all of the broadband accounts in our apartments have a web-filter enabled that blocks all web-pages that fall under the following categories.

Criminal Activity & Hacking
Websites about committing crimes, avoiding detection, promoting or assisting unauthorised access to computer systems to steal information, create viruses, or commit fraud.

Hate & Intolerance
Websites promoting oppression of race, religion, gender, age, disability, sexual orientation or nationality.

Peer-to-Peer, Illegal Software & Download Sites
Website allowing direct file exchange without depending on a central server. Also sites illegally distributing copyrighted materials (e.g. movies, music, software).

Website displaying or selling sexually explicit content and/or goods.

Websites that are offensive or tasteless, including gruesome or frightening content.

If you need to access a blocked website for legitimate reasons, please feel free to contact a member of the team on 03302 23 40 23 who can arrange for the site to be white-listed by our broadband providers.

Someone else has parked in my allocated parking bay?

If you find someone else has parked in your allocated parking bay, please contact the team immediately and we will resolve the issue as quickly as possible.

Do not park in a bay other than the one listed on your welcome pack without prior written/verbal permission from a member of the team. We will not be held accountable for any fees incurred due to parking in a bay other than the one provided.

I require an additional bed for my stay?

You can request an additional bed in your apartment by contacting our reservation team on 03302 23 40 23.

Please note, additional beds are subject to availability and an additional fee.

When will my deposit be returned?

We pre-authorise £250 security deposit on your check-in day. The amount held against your account will be released within 48 hours of your check-out day. Please note that it can take 3-5 working days to show in your account.

What time is check-in?

Check-in is from 2 pm on the day of arrival. Details on how to find our check-in office and collect your check-in pack can be found in your confirmation email.

What time is check-out?

Check-out is at 10:00 am. You must have returned your keys to the office by this time to avoid any late check-out fees. We do offer a late check-out service which is charged at £10 per hour, up to 4 hours. If you would like to book a late check-out please contact our reservation team who will be happy to assist. Please note you must arrange your late check-out at least 24 hours before your check-out date.

Please note, late check-out is subject to availability.

How do I collect my keys?

On check-in, you will receive your welcome pack which will contain your apartment keys, access fobs and instructions on how to find and enter your apartment building. Information on how to check-in is contained in your confirmation email.

Corporate Bookings

How do I find your latest corporate rates?

Get in touch with our sales team on 03302 23 40 23 to discuss our corporate rates. You can also email us at for more information.

Serviced Apartment Landlords

Who do I contact if I’m interested in renting my apartment?

We are constantly expanding our portfolio of apartments. If you would like to talk to a member of the team about renting your apartment, please contact us on 03302 23 40 23.